Path: Top > Journal Politeknik Negeri Bandung > Jurusan Administrasi Niaga > TATA NIAGA > Volume II Nomor 2 November 2000

Studi tentang Kepuasan Karyawan dan Kepuasan Konsumen di Politeknik Negeri Bandung

Journal from JBPTPPOLBAN / 2018-01-09 08:52:24
Oleh : Deddy Sobarna; Dwi Suhartanto (dwi.suhartanto@polban.ac.id)
Dibuat : 2012-04-27, dengan 1 file

Keyword : kepuasan konsumen, kepuasan karyawan, pendidikan

Customer satisfaction and employee satisfaction are considered as important indicators for the successfulness of any organization. Studies conducted show that an organization enable to satisfy its employee tend to have not only satisfied employee but also satisfied customer. This study tries to examine the relationship which exist between customer satisfaction and employee satisfaction in education sector. Using data collected from both student and employee of Politeknik Negeri Bandung, the result indicates that positive correlation does exist between those two variables. However, the statistical test shows that satisfaction tends to unsatisfied while employee tend to satisfied with what they get from Politeknik Negeri Bandung.

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PropertiNilai Properti
ID PublisherJBPTPPOLBAN
Organisasi
Nama KontakHelmi Purwanti
AlamatJl. Trsn. Gegerkalong Hilir Ds. Ciwaruga
KotaBandung
DaerahJawa Barat
NegaraIndonesia
Telepon022 201 3789 ext. 168, 169, 239
Fax022 201 3889
E-mail Administratorhelmi.purwanti@polban.ac.id
E-mail CKOhelmi.purwanti@polban.ac.id

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