Path: Top > Tugas Akhir - D3 > 2017 > Jurusan Administrasi Niaga > Program Studi Administrasi Bisnis > 2018

Analisis Jasa Layanan Pengguna Ruangan Di Terminal Bandar Udara Husein Sastranegara

The Analysis Services User Room In Airport Terminal Husein Sastranegara

Tugas Akhir, 055 / 2018 / ABS
Undergraduate Theses from JBPTPPOLBAN / 2018-11-28 11:53:17
Oleh : Siti Laela Robiatul Ginna - 155211062 (xia3.sitilaela@gmail.com)
Dibuat : 2018-11-28, dengan 4 file

Keyword : Jasa layanan, tangible, empathy, responsibility, responsiveness, assurance
Subjek : Services, tangible, empathy, reability, responsiveness, assurance

Data yang diambil berdasarkan jumlah populasi pengguna ruangan yaitu sebanyak 100 responden. Dimensi yang digunakan dalam penelitian jasa layanan pengguna ruangan yaitu Tangible, Empathy, Reability, Responsiveness, dan Assurance. Hasil analisis deskriptif membuktikan bahwa pada analisis jasa layanan secara keseluruhan mendapatkan nilai mean sebesar 3,30 dengan standar deviasi sebesar 0,811. Hasil tersebut membuktikan bahwa jasa layanan pengguna ruangan di Bandar Udara Husein Sastranegara "cukup baik" karena berada pada jarak interval 2,61-3,40. Dimensi yang mendapatkan nilai mean terendah yaitu tangible dengan mean 2,44. Hasil tersebut berada pada indikator lingkungan luar kantor dengan hasil "kurang baik". Hal ini harus terus ditingkatkan agar konsumen merasa puas dan nyaman menggunakan jasa layanan pengguna ruangan. Kata kunci: Jasa layanan, tangible, empathy, responsibility, responsiveness, assurance.

Deskripsi Alternatif :

The purpose of this research is to know the quality of room service user service at Husein Sastranegara Airport terminal. The method used in this research is descriptive analysis method. data taken based on the number of user population of the room that is much as 100 respondent. The dimensions used in the study of room service services are Tangible, Empathy, Reability, Responsiveness, and Assurance. The result of descriptive analysis proves that the analysis of service as a whole gets the mean value of 3.30 with the standard deviation of 0.811. The result proves that the service of room user at Husein Sastranegara Airport "is good enough" because it is at interval distance 2,61-3,40. The dimension that gets the lowest mean value is tangible with mean 2.44. These results are on offsite environmental indicators with "poor" results. This should continue to be improved so that consumers feel satisfied and comfortable using the services of room users. Keywords: Services, tangible, empathy, reability, responsiveness, assurance.

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PropertiNilai Properti
ID PublisherJBPTPPOLBAN
Organisasi
Nama KontakHelmi Purwanti
AlamatJl. Trsn. Gegerkalong Hilir Ds. Ciwaruga
KotaBandung
DaerahJawa Barat
NegaraIndonesia
Telepon022 201 3789 ext. 168, 169, 239
Fax022 201 3889
E-mail Administratorhelmi.purwanti@polban.ac.id
E-mail CKOhelmi.purwanti@polban.ac.id

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