GDL

This literature review gives the real illustration that the organization development in higher education should followed by market orientation, it means the higher education has to concern toward the quality and process in one hand, on the other hands, they should give satisfaction through the customer. The literature review is supposed to give the contribution such understood the relationship between the customer feedback and the lecturer perform. In answering therefore the relationship between them in above, it is expected that to add 'body of knowledge' human resource management. Both of these literature review give the benefit for higher educational institution in managing performance services. However, the impact of student evaluation through the lecturer perform, this literature review furthermore should be benchmarking for the best of lecturer perform, and finally this literature review can be used as an input to sustain of lecturer perform for self evaluation.

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