Path: Top > Skripsi - D4 > 2017 > Jurusan Administrasi Niaga > Program Studi Manajemen Pemasaran > 2018

The Link Between Leisure Involvement and Service Performance: Evidence From Frontline Staff Employess In Culinary Industries

Skripsi, 021 / 2018 / MPI
Undergraduate Theses from JBPTPPOLBAN / 2018-10-24 15:38:51
By : Olivia Sri Kartika - 145264024 (oliviasrikartika@gmail.com)
Created : 2018-10-24, with 4 files

Keyword : Frontline Staffs, Industry Culinary, Leisure Involvement, Subjective Wellbeing, Job Satisfaction, Service Performance

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Description Alternative :

Many studies have examined the service frontline staff performance of various industries but rarely found to be associated with leisure involvement in the culinary industry. This study discusses how the relationship between leisure involvement to service performance with mediation by variable subjective well-being and job satisfaction. To test this research model is used PLS or partial least squares modelling, by taking the sample from frontline staffs culinary place which amounts to 313 samples in Bandung City, Indonesia. The results of this study found that there is a significant relationship between leisure involvement in service performance, as well as with the mediator. In conclusion, an employee who is often involved in leisure activities is likely to be happy and will result in their performance in serving customers to be good, this is also influenced by their satisfaction with their work, although the results are not too significant. The implication in managerial that the businessmen need to pay attention to the welfare of employees to service performance given high value. This report is structured to meet one of the conditions for completing education. Keywords: Frontline Staffs, Industry Culinary, Leisure Involvement, Subjective Wellbeing, Job Satisfaction, Service Performance.

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PropertyValue
Publisher IDJBPTPPOLBAN
Organization
Contact NameErlin Arvelina
AddressJl. Trsn. Gegerkalong Hilir Ds. Ciwaruga
CityBandung
RegionJawa Barat
CountryIndonesia
Phone022 201 3789 ext. 168, 169, 239
Fax022 201 3889
Administrator E-mailerlin.arvelina@polban.ac.id
CKO E-mailerlin.arvelina@polban.ac.id

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  • Supervisor: Drs. Dwi Suhartanto, MCM., Ph.D., Editor: Erlin Arvelina

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