Path: Top > Tugas Akhir - D3 > Jurusan Administrasi Niaga > Program Studi Manajemen Pemasaran > 2005

ANALISA TERHADAP KEPUASAN PELANGGAN BANDARA HUSEIN SASTRANEGARA BANDUNG

Tugas Akhir, 50 / 2005 / PM
Undergraduate Theses from JBPTPPOLBAN / 2015-11-18 09:21:34
Oleh : Rini Anisa (02701058), Polban
Dibuat : 2006-06-23, dengan 1 file

Keyword : Kepuasan Konsumen

ABSTRACT




Customer satisfaction is generally viewed as a broader concept than service quality assessment, which focuses specifically on dimensions of services. With this view, perceived service quality is a component of customer satisfaction. The objective of this research is to analysis the customer satisfaction in Husein Sastranegara Bandung Airport. Data were collected through questionnaires distributed to 300 passengers in the departure room...

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ABSTRACT




Customer satisfaction is generally viewed as a broader concept than service quality assessment, which focuses specifically on dimensions of services. With this view, perceived service quality is a component of customer satisfaction. The objective of this research is to analysis the customer satisfaction in Husein Sastranegara Bandung Airport. Data were collected through questionnaires distributed to 300 passengers in the departure room...

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PropertiNilai Properti
ID PublisherJBPTPPOLBAN
OrganisasiPolban
Nama KontakErlin Arvelina
AlamatJl. Trsn. Gegerkalong Hilir Ds. Ciwaruga
KotaBandung
DaerahJawa Barat
NegaraIndonesia
Telepon022 201 3789 ext. 168, 169, 239
Fax022 201 3889
E-mail Administratorerlin.arvelina@polban.ac.id
E-mail CKOerlin.arvelina@polban.ac.id

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