Path: Top > Tugas Akhir - D3 > Jurusan Administrasi Niaga > Program Studi Manajemen Pemasaran > 2005

ANALISA TERHADAP KEPUASAN PELANGGAN BANDARA HUSEIN SASTRANEGARA BANDUNG

Tugas Akhir, 50 / 2005 / PM
Undergraduate Theses from JBPTPPOLBAN / 2015-11-18 09:21:34
By : Rini Anisa (02701058), Polban
Created : 2006-06-23, with 1 files

Keyword : Kepuasan Konsumen

ABSTRACT




Customer satisfaction is generally viewed as a broader concept than service quality assessment, which focuses specifically on dimensions of services. With this view, perceived service quality is a component of customer satisfaction. The objective of this research is to analysis the customer satisfaction in Husein Sastranegara Bandung Airport. Data were collected through questionnaires distributed to 300 passengers in the departure room...

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ABSTRACT




Customer satisfaction is generally viewed as a broader concept than service quality assessment, which focuses specifically on dimensions of services. With this view, perceived service quality is a component of customer satisfaction. The objective of this research is to analysis the customer satisfaction in Husein Sastranegara Bandung Airport. Data were collected through questionnaires distributed to 300 passengers in the departure room...

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PropertyValue
Publisher IDJBPTPPOLBAN
OrganizationPolban
Contact NameErlin Arvelina
AddressJl. Trsn. Gegerkalong Hilir Ds. Ciwaruga
CityBandung
RegionJawa Barat
CountryIndonesia
Phone022 201 3789 ext. 168, 169, 239
Fax022 201 3889
Administrator E-mailerlin.arvelina@polban.ac.id
CKO E-mailerlin.arvelina@polban.ac.id

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